|Q: Contact Information|
269 Brighton Beach Ave.
Brooklyn, NY 11235
Tel: (718) 934-5048
Tel: 1-800-901-5543 (orders only)
Fax: (509) 756-4025
email: [email protected]
Q: How do we protect our customers? Is it safe to send your credit card information online?
A: We keep all customer information confidential - no information is ever shared with any third parties. All online transactions involving personal information are secured using strong 128-bit encryption.
Q: How quickly are the orders shipped?
A: Orders are generally shipped within 1 business day from our warehouse in New York. The orders are shipped via USPS or UPS. You will receive an email message from us when we ship your order.
Q: Our Return Policy
A: We will replace/refund any defective products within 15 days of the customer receiving the products. Otherwise, all purchases are final and we will not accept any returns or issue any refunds. Please contact us by phone or e-mail before returning a product. Any defects in the merchandise should be described in a letter. All non-defective items are subject to a 25% restocking fee.
Q: Our Pricing Policy
A: With respect to items sold by RussianDVD.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. Rest assured, however, that we verify prices of products sold and shipped by RussianDVD.com as part of our shipping procedures.
A: You can place an order via FAX. Please select the items you would like online, print out the credit card payment page. FAX the page along with billing information to us at (509) 756-4025.
Q: What video system (NTSC/PAL) are video tapes recorded in?
A: All video tapes are in NTSC - American video system.
Q: Handling fees
A: $3 per order for all orders shipped outside of the United States.
DVD Regions and Video Systems.
|Q: What is the difference between DVD PAL and DVD NTSC?|
A: NTSC and PAL are two video systems.NTSC is used in America and Japan. PAL is prevalent in Europe. DVD disks labeled DVD NTSC will play in any American DVD player. Disks labeled DVD PAL require a multi-system DVD player. We offer several multi-system DVD players that will play all DVDs.
Q: What is DVD zone/region?
A: DVD zone/region is a setting that restricts geographic playback of DVDs. This setting is present on most DVD disks and players. United States is zone/region 1, Russia is zone/region 5. DVD players sold in the United States will only play zone 1 DVDs. To play DVDs from any other zone, a "region-free" DVD player is required. All DVD players we offer are "region-free".
Q: Reasons to buy a region-free, multi-system DVD player.
A: Many films are only available on DVD PAL.
DVD PAL titles are generally less expensive - savings on the DVDs in time may pay for the DVD player.
Q: Can I play PAL DVDs on a computer?
A: There is no simple answer to this question - it will depend on the installed hardware and software. In many cases it is possible to "unlock" the region-lock using DVD Genie software. You can get the software and find more detailed information online: